|
#3. I’m a Department or BU Manager. How can I use this survey? Short Answer:
We deliver the Organizational Effectiveness Survey results to you. Those results include explicit recommendations for actions to address the issues with the greatest potential improvements in effectiveness. You can use the results in whatever way applies best to your case. That includes either directing actions internally, or engaging the services of a consultant (and we can recommend a professional in your area, if you ask.) We have found the results most effective when presented and discussed in a management retreat and then, ideally, in follow-up management gatherings. The survey gives you a solid basis to lead your organization into higher awareness of strategic issues, and helps you guide implementation.
Long Answer:
You can use our Survey to identify things you need to do to improve your department’s organizational effectiveness. That will establish you as a manager who uses the most advanced tools. (You can arrange with us to have your company logo appear on the survey.)
If you’d rather the survey be run by an external consultant, or its results implemented by a consultant, let us know and we will recommend someone in your area. (We are tied in with consultants in every major urban area in the U.S.)
Our survey is an excellent way to begin an organizational effectiveness campaign. It starts you off with an effective way to engage many people in your department, by having them respond to the survey.
It provides a basis for you to make solid plans for action. Those plans will have a great deal of credibility, based as they are on our objective benchmarked survey and analysis. But we keep you in the driver’s seat: We lay out findings and recommendations -- you choose what to do. You also choose what to do internally, and what, if anything, to have executed by an external consultant.
It objectively uncovers management issues that call for dialogue between your department’s organizational layers.
It gives the executives and employees of your department an anonymous way to surface concerns to you.
It saves you days of discussions you’d spend uncovering key issues.
We recommend tying the survey in to a department management retreat. Running the survey gives you a “two-day head start” on that retreat, since it provides you with all the initial issue-uncovering discussions you need. Many of our recommendations can be used to design sessions in that retreat. In fact, you can organize the entire retreat around the findings of the survey. You may want the retreat run by an external consultant, or some sessions facilitated by a consultant. If so, as mentioned, let us know and we can recommend one in your area.
We also recommend that you run the Survey every 6 or 12 months. Our scores and findings can be used to quantitatively track your department’s progress in addressing the concerns raised in the first phase of the campaign, and to uncover new concerns to be addressed in the second phase of the campaign, and so on. That sets up a means to conduct a very effective ongoing campaign.
We maintain a very active development staff. We are very receptive to ideas for how to adapt the Survey to your particular needs.
|
